joya90 Privacy Policy

As a trusted online casino and betting platform, joya90 collects certain personal information in order to provide advanced and secure services to users in Bangladesh. Our data collection process is fully transparent and conducted solely for legitimate purposes.

We collect and process your information for the following purposes:

• To complete the account registration and identity verification process.
• To securely process deposits, withdrawals, and transactions.
• To provide customer support services and ensure your issues are resolved.
• To prevent fraudulent activity and maintain the security of the platform.
• To improve the quality of our services and provide a personalized experience.
• To comply with applicable legal obligations.

joya90 collects information from you in two main ways — information you provide directly and information collected automatically.

2.1 Information Provided Directly

Information you provide during registration or when using our services includes:

• Full name, date of birth, and nationality.
• Contact details — email address and mobile number.
• Payment account information (bKash, Nagad, Rocket, Upay).
• Government document information required for identity verification.
• The content of messages and complaints sent to customer support.

2.2 Automatically Collected Information

When you use joya90, our system automatically records the following information:

• IP address and device type and model.
• Browser type, version, and language settings.
• Website access time, page visit history, and total session duration.
• Gaming activity — bet amounts, game selections, and results history.
• Browsing data collected through cookies and similar tracking technologies.

joya90 uses collected information only for the specific purposes listed below. We never sell your information without authorization or transfer it commercially to third parties.

3.1 Service Operations

We use your information to keep your account active, verify transactions, and distribute rewards or bonuses. This information is also essential for processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.

3.2 Security and Fraud Prevention

We use automated monitoring methods to protect our platform from fraudulent activity and to ensure a fair gaming environment for all users. When unusual transactions or suspicious activity are detected, immediate action is taken.

3.3 Customer Service Improvement

We analyze feedback and communication history to make our 24/7 Bengali live chat support service more effective and to improve the user experience.

3.4 Legal Compliance

Certain information may be provided to regulatory authorities as required for reporting, auditing, or investigation under applicable law.

joya90 follows industry-standard technologies and processes to protect your personal information. Our security framework operates at the following levels:

4.1 Technical Protection

• SSL/TLS Encryption: All data exchanged between the website and servers is transmitted through encrypted connections.
• Firewall Protection: Advanced firewall systems are active to prevent unauthorized access.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities.

4.2 Organizational Protection

• Only authorized staff can access personal information to a defined extent.
• All staff are bound by confidentiality agreements and trained in data protection.
• Third-party service providers are also required to maintain the same privacy standards.

4.3 Retention Period

We retain your information only for as long as is necessary to provide the required services or to fulfill legal obligations. Certain information may be retained after account closure for legal reasons.

joya90 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum necessary information is shared with the relevant payment gateway to complete transactions through bKash, Nagad, Rocket, and Upay. These organizations follow their own privacy policies.

5.2 Technology Service Providers

Information may be shared with selected technology companies for server hosting, database management, and fraud prevention software operations. These companies are under contract with us and are bound by data protection obligations.

5.3 Legal Obligations

Information may be disclosed to comply with valid requests from government or regulatory authorities, court orders, or applicable legal requirements. Such disclosure is part of our legal responsibilities.

5.4 Business Transfers

In the event of any merger, acquisition, or asset sale, user information may be transferred, however users will be notified in advance in such cases.

The joya90 website uses cookies and similar tracking technologies to improve your experience and to operate the platform smoothly.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security verification, and save language preferences. Disabling these cookies will prevent the website from working properly.

6.2 Functional Cookies

Functional cookies are used to remember your preferences and settings, provide a personalized experience, and save gaming preferences.

6.3 Analytical Cookies

Analytical cookies are used to monitor website performance and to understand how users interact with the platform. This information helps improve the quality of the service.

As a joya90 user, you retain the following rights regarding your personal information:

7.1 Right to Access Information

You may ask at any time to know what type of information we hold about you. To make this request, please contact our support team.

7.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request a correction. We will apply this change as quickly as possible.

7.3 Right to Close Account

You may request to close your account at any time. After the account is closed, your information will be deleted from our systems except where required by law.

7.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional communications, you may opt out at any time. This will not affect necessary service-related communications.

joya90 is intended only for persons aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor's information exists in our systems, that account will be immediately closed and the relevant information deleted.

If a parent or guardian suspects their child has registered on joya90, please contact our support team immediately.

For ages 21 and above only

Our servers and data processing systems may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are always conducted with appropriate protection measures in place.

For international data transfers, we take the following protective steps:

• Contractual protection clauses that require the receiving party to ensure the same level of protection.
• Regular assessment and verification of third-party data processors.
• Ensuring data is transferred through encrypted channels.

joya90 may update this privacy policy from time to time. The content of the policy may change due to service improvements, new legal requirements, or business changes.

If there are any significant changes, we will:

• Publish a notice on the main page of the website.
• Send a notification to the registered email address.
• Update the "Last Updated" date at the top of the policy.

Continuing to use joya90 after changes are made means you are considered to have accepted the revised policy. If you do not agree with the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We take all your concerns seriously and strive to resolve them quickly.

Our support team is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST, UTC+6).